Here are answers to the most common questions about Nitela preserved flower lamps, personalization, shipping, and care.
Product Questions
Are the flowers real?
Yes. Nitela lamps use real preserved flowers or natural floral materials sealed inside a clear resin sphere. Because the flowers are natural, each lamp may have small differences in shape, color, and placement.
Will the flower fade?
Preserved flowers are designed to last much longer than fresh flowers, but natural color may slowly soften over time. To help protect the color, keep the lamp indoors and away from direct sunlight, high heat, and moisture.
Is it a lamp or just decoration?
It is both. Each lamp works as a decorative preserved flower keepsake and a warm LED night light for bedrooms, desks, shelves, vanity corners, and cozy spaces.
Is the light bright enough for reading?
Nitela lamps are designed for soft ambient lighting, not strong task lighting. They are best used as a night light, mood light, bedside accent, or romantic decor piece.
How do I charge the lamp?
Rechargeable models can be charged with the included USB cable. Charge the lamp when the light becomes dim. Please follow the product page details for the exact lamp model you order.
Personalization
Can I add engraving?
Selected products offer optional engraving on the wooden base. You can add a name, date, initials, or a short message. Short and simple text usually looks the most elegant.
Can I return a personalized item?
Personalized or engraved items are made to order and cannot be returned unless they arrive damaged, defective, or we made an error with the personalization.
Shipping
Do you offer free shipping?
Yes. We currently offer free worldwide shipping on every order.
How long does shipping take?
Most orders require 3–7 business days for handmade processing. After shipment, estimated delivery is usually 7–15 business days depending on destination, customs, and local carrier conditions.
Will I receive tracking?
When tracking is available, we will send a shipping confirmation email with tracking details after your order ships. Tracking may take 24–72 hours to update.
Returns & Damage
What if my lamp arrives damaged?
Contact us within 7 days of delivery with your order number and clear photos of the damaged item, shipping box, and packaging. After review, we will help arrange a protected replacement when the damage is verified.
Can I return my order?
Eligible non-personalized items may be returned within 14 days of delivery if unused and in original condition. Personalized items cannot be returned unless damaged, defective, or incorrect. Please read our Return & Refund Policy for details.
Care
How should I care for my lamp?
Keep it indoors, avoid direct sunlight and water, and clean the resin sphere gently with a soft dry cloth. Do not use alcohol cleaners or abrasive materials.
Still Need Help?
Contact us at and include your order number if you already placed an order.