Need help with an order, a gift question, or a personalized preserved flower lamp? We’re here to help.
Customer Support
Email:
Please include your order number if your message is about an existing order.
What We Can Help With
- order status and tracking,
- shipping and delivery questions,
- personalized engraving requests,
- damaged or defective item support,
- returns and refund questions,
- brand collaboration and wholesale inquiries.
Response Time
We usually reply within 1–2 business days. During peak gift seasons, replies may take a little longer, but we will always do our best to help as quickly as possible.
Before You Email
For faster support, please include:
- your order number,
- the email used at checkout,
- a clear description of the issue,
- photos of the product and packaging if the item arrived damaged.