Last updated: July 2026
At Nitela, every preserved flower lamp is prepared with care so it can arrive safely as a meaningful gift or keepsake. This Shipping Policy explains our processing time, delivery estimates, tracking, and transit protection.
Free Worldwide Shipping
We currently offer free worldwide shipping on every order. Shipping availability may vary by destination due to carrier restrictions, customs rules, or temporary service interruptions.
Handmade Processing Time
Most Nitela lamps are handmade and inspected before shipment. Our usual processing time is 3–7 business days before an order is handed to the carrier.
Personalized or engraved orders may require extra preparation time, especially during peak gift seasons such as Valentine’s Day, Mother’s Day, Christmas, and major holiday periods.
Estimated Delivery Time
After processing, estimated delivery is usually 7–15 business days, depending on destination country, customs clearance, carrier capacity, and local delivery conditions.
Please note that delivery estimates are not guaranteed arrival dates. Weather, customs inspection, holidays, address issues, or carrier delays may extend the final delivery time.
Order Tracking
When your order ships, we will send a shipping confirmation email with tracking information when tracking is available. Tracking may take 24–72 hours to update after the carrier receives the package.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or local handling fees. These charges are determined by your country and are the customer’s responsibility unless stated otherwise at checkout.
Incorrect or Incomplete Address
Please enter your shipping address carefully. Nitela is not responsible for delays or failed delivery caused by incorrect, incomplete, or undeliverable addresses. If you notice an address mistake, contact us as soon as possible before the order ships.
Lost or Delayed Packages
If your tracking has not updated for an unusually long time, contact us and we will help check the shipment status. Carrier investigations may take several business days.
Damaged in Transit
Each lamp is packed with protective packaging for international transit. If your item arrives damaged, please contact us within 7 days of delivery with clear photos of:
- the damaged item,
- the outer shipping box,
- the inner protective packaging,
- your order number.
After review, we will help arrange a protected replacement when the damage is verified.
Contact
For shipping questions, please contact us at .